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Refund Policy

Refund Policy

At mo-dukan.com, we prioritize customer satisfaction above all. We understand that sometimes things don’t go as expected, which is why we offer a no-questions-asked refund policy to ensure a seamless shopping experience.

1. Eligibility for Refunds

  • Customers can request a refund if they are unsatisfied with their purchase for any reason.
  • Refund requests must be made within 3 days of receiving the order.
  • Products must be in their original condition unless they were delivered damaged or defective.

2. How to Request a Refund

  • Simply log in to your mo-dukan.com account and initiate a refund request through the “Orders” section.
  • Alternatively, contact our support team via email/phone number for assistance.
  • Our customer service team will process refund requests promptly without requiring unnecessary explanation.

3. Refund Processing

  • Refunds will be issued using the original payment method within 7 business days.
  • If payment was made via COD, customers will receive the refund through their preferred digital wallet or bank transfer.
  • In cases of damaged or incorrect products, mo-dukan.com may offer either a full refund or free replacement.

4. Free Gift Policy & Refunds

  • While every order qualifies for a complimentary gift, the gift item itself is non-refundable.
  • If an order is fully refunded, customers may be required to return the free gift if applicable.

5. Sustainable & Fair Trade Commitments

  • Refund requests do not impact our commitment to fair trade and sustainable practices.
  • Buyers, sellers, and delivery partners remain integral to our sustainable development mission, ensuring ethical transactions across the value chain.

6. Exceptions

  • Refunds may not be applicable for certain perishable goods or promotional items.
  • Any disputes will be handled fairly and transparently, ensuring a positive resolution for all parties involved.

7. Updates & Modifications
mo-dukan.com reserves the right to update this Refund Policy as necessary. Any changes will be communicated to users through official channels.